FAQ & Policies
Orders may be delayed due to the ever-changing situation with COVID-19. We ask for your understanding while we try to get orders out in a timely fashion while keeping our staff and families safe.
GENERAL SHIPPING INFO
We are unable to ship to P.O. Boxes. Please enter a physical address for shipping. We are not responsible for items that are lost or damaged after shipping. We cannot refund or replace items that are lost or damaged during transit. Shipping costs are non-refundable.
Colortest gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online for full refund within 30 days of the original purchase, if 30 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or exchange. Returns of accessories will only be accepted with the original packaging intact. Refunds will be made in the form of the original payment. All music and media items, posters, digital downloads, sale, discounted and final sale items cannot be returned or exchanged. We are not responsible for damaged or lost items during transit. We cannot refund or replace items that are lost or damaged after shipping. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, your refund will be processed and a credit will be applied to your original method of payment. Please allow up to two weeks for your return to be processed.
Requests to exchange merchandise received as a gift can be sent to firstname.lastname@example.org. You will be responsible for paying for your own shipping costs for exchanging your item.
SHIP YOUR RETURN
Attn: Returns / ARTIST NAME
1810 E Main Street
Chattanooga TN 37404
LIVE EVENT PURCHASES
All live event purchases are final.
Please feel free to contact us with any questions or concerns.
Call us at (423) 682-8378
Email us at email@example.com
If you contact us regarding an order through Facebook, Instagram or Twitter you will be directed to email firstname.lastname@example.org
Every email is handled in the order that it is received during office hours. The office will be closed on the weekends and in observance of holidays.
Monday - Friday
10am - 6pm EST
How long does it take to receive my refund?
Once you receive your email indicating your return has been processed, you can expect to receive your credit in two weeks.
Is there a return fee?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Can I include multiple returns in the same package?
Yes! Please be sure to include the return packing slips from each order in the package.
Do you have size guides for apparel items?
We can provide sizing guides on most products. Please email us to request a specific product size guide.
What if an item arrives damaged?
If you have purchased ROUTE protection, you will need to file a claim with them. If you did not purchase ROUTE protection, you will need to file a claim with USPS, email us and we can provide your invoice for the claims process. We are not responsible for damaged or lost items after shipping. We cannot refund or replace items that are lost or damaged during transit.
What if my item is defective?
Please reach out to us with photographs of the defective item as soon as you receive the product. Some items come with manufacturer’s instructions; please follow the instructions provided to ensure that you do not damage your item.
What if I need to cancel or make a change to my order?
Reach out to us right away via phone with your order number Monday - Friday between the hours of 10 am EST – 6 pm EST. Do not send an email regarding cancellation or changes to orders that have already been placed. If cancellation requests are not received prior to order fulfillment, you must return the order prior to receiving a refund. Any orders containing pre-order items will be fulfilled after the date referenced on the pre-order item product description. Due to circumstances beyond our control, any pre-order dates referenced in product descriptions can't be guaranteed. Shipping costs are non-refundable.
Can I track my order?
You sure can! As soon as an orders ships, you will receive an email notification containing tracking information. Please note that some email services mark these notifications as spam. If you believe that you have not received a shipping notification, send us an email.
What if my address is incorrect?
Please call our office immediately so we can cancel your order. Do not reach out to us via email if you need to change your address.
Why was my order returned to your warehouse?
If the shipping address provided on your order is insufficient or incorrect, orders will sometimes be returned to our fulfillment center. If this happens, we will cancel and refund your items, but we are unable to re-ship them. Shipping costs are non-refundable. You will receive a notification that your order has been refunded and you can re-place your order at that time.
Do you ship internationally?
Yes. We ship to 241 countries, so chances are we ship to you! Depending on your country, international shipments may take up to 30 days to deliver. Unfortunately, tracking updates are limited on these shipments. In the event of extreme delays, it is best to contact your local postal service to determine if your package is being held during the customs clearance process. We cannot contact your local postal service for you. Shipping costs are non-refundable. Customers outside of the U.S. are responsible for any tax, duty or brokerage charges associated with shipping orders internationally.
What is Colortest?
Colortest is a full-service Artist merchandising company based in Chattanooga, TN. We work with talented artists from around the world to create unique, high-quality products.